Updated Information and Message Noticeboard
Both staff and customers will become frustrated during any downtime in your communications and the immediate loss of business and subsequent loss due to damaged reputation will be considerable. Providing a dial-in emergency information service will help minimize the frustration and prove an asset in disaster mitigation and recovery.
999Alert Voicebank is a 'Noticeboard' messaging service that allows you to leave messages for your staff and customers, plus the press, resellers and suppliers, via a single non-geographic phone number.
The messages can be recorded remotely using a phone by anyone with access to the passcode, with callers able to phone in and listen to those messages, allowing you to advise of system downtime and expected telecom recovery in the case of emergencies.
Subscribers can be informed via a text message that updated information is current on the Voicebank number.
Extended Noticeboard Uses
A single non-geographic phone number is provided which can serve the dual purpose of providing updated information such as expected recovery time during telecoms emergencies and in normal times supply customer information such as product updates or seasonal opening hours. Alternatively business can offer a series of information numbers dedicated to DR, product information or security information.
Another option for the service is to switch calls to your Voicebank number during busy times to ease switchboard congestion.
Telecoms Capacity
999Alert has the high capacity needed to serve recovery noticeboard applications and is able to handle large numbers of callers, making the service suitable for even the largest corporate enterprises. In fact parent company X-on supply Voicebank to over 60% of the UK Police Forces along with a large number of Utilities such as Fire and Ambulance.
Voicebank is a hosted service eliminating the need to purchase and maintain an in-house solution.
A well informed client base will feel in touch and be understanding during any telecoms downtime you may experience.
Remote passcode protected recording access via touch tone phone
Large call capacity so engaged tones
Manual or auto deleteion of messages
Callers can navigate messages with their phone keypad
Unlimited length of message recording
Easy web administration of service
Storage of older recordings with caller retrieval
Hosted service negating on-site specialist equipment or phone lines