Alert Notification Informs Staff and Clients
When an incident happens, a number of people need to be informed quickly. It may be a few key individuals, all staff or an entire community. Contacting people manually is a time consuming process - just when you don't have the time.
X-on's 999Alert Systems take over the laborious part of contacting people during telecoms downtime, via the method they prefer, at the right location, and rapidly. Large scale resources in terms of bandwidth and phone lines mean that our systems can contact thousands of people in minutes.
999Alert has three products for contacting people, depending on the budget and level of sophistication required.
VoiceBank + SMS
These days it is rare to find someone who does not carry a mobile and many services are now available to deliver text messages to fixed landlines. When you can be sure that the group you wish to contact will be available to receive text messages, the VoiceBank + SMS is economical and easily set up service.
When an incident occurs, a supervisor can record a detailed voice message on X-on's system. A list of subscribers will be immediately informed by SMS and asked to call in to hear the information. Updates can be added to the recording, so callers can hear the latest update followed by the history.
You can allow subscribers to add or delete their mobile numbers, or you can upload a list of people to be contacted. The VoiceBank + SMS is available for a low monthly rental.
Alert Lite DR Contact
For business requiring a more comprehensive crisis communication service there is Alert Lite. This includes the Voicebank noticeboard facility, but has the added advantages of additional voice and email paging of subscribers plus pager integration.
Reporting is also more comprehensive allowing the supervisor to maximize service efficiency during emergencies.
The Alert Lite service will suit businesses seeking to have more control over their emergency strategy. With additional contact options per subscriber and web integration, Lite is a useful asset in any business continuity planning.
Comprehensive Alert Service
999Alert is a powerful emergency alert application with an extended range of DR features such as phone and SMS activation, staff conferencing and simultaneous alerts.
The service can be tailored to the needs of your business and staff working environment and is particularly effective for a mobile workforce.
Alert Features
The Alert product range offer a varying level of options as detailed in the comparison table:
| Comparison Table | VoiceBank+SMS | Alert Lite | 999Alert |
| SMS Paging |  |
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| Voice Call Paging | |
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| Email Paging | |
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| Fax Paging | Option | ||
| Pager Integration | |
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| VoIP Paging | |
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| Phone Activation | |
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| Web Activation | |
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| SMS Activation | |
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| Third Party System Integration | Option | ||
| Multiple Contact Groups | |
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| Contact Points per Person | 1 mobile | 3 phone 1 email |
Unlimited |
| Contact Point Escalation | |
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| Contact Quota | |
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| Inbound Voice Call Announcements | |
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| Contact can leave Voice Messages | |
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| Conference Integration | Option | ||
| Multiple Supervisors | |
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| Contacts | 10,000 | 10,000 | Unlimited |
| Conference Integration | Option | ||
| Contact Y/N Acknowledgement | |
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| Contact Detailed Response | Option | ||
| Web Call Activity Reports | |
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| Detailed Contact Audit Reports | |
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| Real time Contact Activity | |
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| Multiple Simultaneous Alerts | |